GOTHIC LETTER CHARM

A: Our processing time is between 5-7 business days before it is shipped out. Once it has been shipped its about 3 business days or whatever shipping method you chose. 

A: Anything that is not personalized or customized will qualify for a full refund. Anything that has been personalized or customized is final sale. All other purchases can be refunded or exchanged within 10 business days of receiving the item.

A: On occasion this can happen.  It is usually resolved by the delivery company within a few days.  In the meantime, if your able to safely check with your neighbors or around your home it is often found.  If the package does not show up in a few days please contact the carrier to report this and ask for updated information.  

A: Please contact the shipping carrier directly, as they often have more up to date information on their end.  If there is an issue, and they think the package may be lost, you can request for a case to be opened.

In Stock Items will be shipped out within 3-5 business days. Personalized Charm Bangles that are NOT on PRE ORDER will ship within 5-7 business days but could take up to 6 weeks if out of stock. (This does not include the SKINNY as these are made to order). 

You can follow your order with the tracking information provided in your shipment notification email. 

Standard International Shipping (outside the United States): 5-7 business days | rates will be determined at checkout. International Shipping charges DO NOT include duties and taxes which may be assessed by your local tax authority and will be charged directly to the receiver.