Shipping & Returns
Items will be shipped out within 3-5 business days. For any Personalized orders please allow 5-7 business days if the items are NOT on PRE ORDER.
Personalized items that are made to order take 3-4 weeks.
There are plenty of shipping options for you:
- Standard US Shipping on orders over $150 USD (before tax): 3 to 5 business days | FREE
- Standard US Shipping & Handling on orders under $150 USD (before tax): 3 to 5 business days | $7.49 USD
- Standard International Shipping (outside the United States): 5-7 business days | rates will be determined at checkout
- Standard shipping to Canada | $15 USD
- International Shipping charges DO NOT include duties and taxes which may be assessed by local tax authority and will be charged directly to the receiver. International orders are FINAL SALE.
We’re confident the perfect piece is out there for you, however we do offer a full refund on certain products if your item is shipped back within 10 days. If our team deems the product is worn, we will not process your return.
*Personalized pieces are not eligible for a refund unless they are damaged. This includes any of our charm bangles, charm pendents, cuffs, charm necklaces with specific letters and or personalization. The only personalized item we allow exchanges on is the Charm Bangle for size! We can however offer you an exchange or store credit for more items in our store.
*International orders are FINAL SALE.
*ALL EP FINE JEWELRY is FINAL SALE!